Terms and Conditions

The following terms and conditions outline all legal requirements which apply to your use of our services and our website - lessthreads.co.nz. They are important and contain valuable information, please carefully read through them prior to using our site and services.

To use our site, you must be at least 18 years old and have (or have authorisation to use) a credit/debit card, or a payment method which we accept - see Section 3 for payment methods we accept.

By using our website, you are accepting these terms and conditions and are legally bound by them. We keep these terms and conditions up to date and they may change from time to time, so we recommend you check them prior to each purchase, as the latest set will apply.

1. How the website works

We provide an market place for you to browse products from numerous different brands which share the same ethical values as ourselves. When you purchase an item off our site you are essentially purchasing it from the partner brand advertised on the website.

We provide all ancillary services to your purchase from customer service through to managing delivery and payment.

2. Our products

We are provided with the product details, descriptions and images from our partner brands, we can therefore not guarantee the accuracy of the details, description or the colour of the products.

We will do our best to ensure all product prices are accurate and up to date, however, as product prices are given to us by the partner brands we cannot guarantee this. From time to time we may price up or describe a product wrongly. If we discover an error for any item(s) you have ordered, we will contact you immediately and give you the option to either reconfirm your order at the correct price or cancel the order for a full refund. If we cannot get a hold of you, we will treat the order as cancelled.

We only accept brands with high quality products, if you receive and item which you believe to be of inferior quality or is flawed then you can apply for a refund as outlined in our Shipping and Returns page.

As a consumer, you have legal rights in relation to any products that are faulty or differ from their description. No part of our terms and conditions will affect these rights.

All products sold by our partner brands are for personal use only, on purchasing an item from our site you are agreeing that you will not use the products for any commercial, business or resale purposes. Ourselves and our partner brands accept no liability for any loss of profit or business, or any loss of business opportunity.

3. Payments and orders 

We accept PayPal, AfterPay and all major debit/credit cards.

The partner brands name that you purchase will be clearly displayed on the browsing page.

After you place an order on our site and we have debited the payment card / payment method, you will receive an order confirmation email confirming receipt of your order. Please read over the order confirmation email when you receive it to make sure the product(s) and shipping information is correct.

We then re-confirm the item(s) availability with our partner brand and place the order with them.

Once they accept the order we will send you an email containing your tracking information.

You have the opportunity to cancel (not change) your order immediately after purchasing, however once we place the order with our partner brand then you can no longer cancel.

In the rare instance that your item is out of stock or the item has been withdrawn, we will offer you a refund or debit you with a store credit.

Every order is subject to these terms and conditions.

4. Shipping, returns and exchanges

Currently we only deliver to New Zealand from Australian and New Zealand based companies. Customers must comply with any applicable laws and we accept no liability if you break any such laws.

See our Shipping and returns page for more information on shipping, returns and exchanges.

5. Our liability to you in relation to the Services

We are not responsible for any unforeseeable loss or damage of the product you have brought.

We are not liable for any death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other liability which cannot be limited by law.

6. Our Website

Outlined below are the rules which you must abide by whilst using our website. By using the website you are agreeing to these rules:

(a) Access to the Website

We have the right to amend, modify or remove any part of the website (including our terms and conditions) at any time and occasionally content displayed on our website may be outdated or may contain errors or omissions.

By submitting an order on our site, you are agreeing that all electronic communications from us to you satisfy the same legal requirement as communications in writing.

We reserve the right to use the intellectual property rights in our website and its content and these rights are protected around the world.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

These terms and our dealings with you are subject to New Zealand and Australian law.

(b) Your conduct

You must not use our logo or our partner brands logo's or any trade mark without our express permission. All of our partner brands product trademarks, product images and services which feature on our website are owned by the respective trademark owners.

You must not use our website in a way which may cause it to be damaged or interpreted (e.g. hack, introduce viruses, trojans or other technologically harmful material, carry out denial of service attacks etc) or disrupt our website and its processes, or use automated systems or software to extract data.

You must not use, copy or utilize any part of our website for commercial purposes without our express permission.

If you misuse the website or breach our terms and conditions then you agree to compensate all employees of Less Threads and our partner brands', for all third party claims, liability, damages and costs (including legal fees).

If we do not take immediate action against you following misuse of our website or a breach of our terms and conditions, it does not mean we have waived our rights to do so and we may still take action in the future. A breach will only be waived if you receive a signed email from us confirming so. We may report any breaches in these rules to the relevant law enforcement authorities if we deem it necessary.

It is recommended you use virus protection software when using our website or viewing any third part links from our website as we cannot guarantee they will always be free of bugs or viruses.

If we think something is not quite right then we may need to; refuse, cancel, close or freeze your account. If this happens we will email you straight away to explain the issue and request any addition information needed to resolve it.

(c) Linking

You can link our website as long as it is not for commercial use, is fair and legal and doesn’t damage our reputation.

We have no control over the content of any third party links displayed on our site and they should not be interpreted as being endorsement by us. We accept no liability for any loss or damage as a result of using third party links.

Our Website must not be framed on another site without our express permission.

(d) Our liability with respect to our website

Our website must not be used for commercial use and we will not accept any liability for loss of profit or business if it is used in such a way.

We will not accept any liability for any loss or damage to your computer (hardware or software) caused by viruses, trojans, hacking or any technologically harmful material picked up as a result of using our website or any third party links on it.

We are not liable for any death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other liability which cannot be limited by law. 

We own or have permission to use the intellectual property rights in our website and its content.

These rights are reserved and are protected by international copyright laws.

7. Privacy Policy

When you use our website, you consent to the use of your personal data and you agree that your information you have provided is accurate and correct.

To ensure you continue to get the best service from us, you must update your account profile every time any of your details change.

8. Other important information

If you have any issues with; our company, partner brands', website, processes or for any other reason then please contact us immediately and let us know exactly what the issue is. We are always looking to improve our service and will do our upmost to satisfy any issues you have.