Shipping & Returns
To contact us about shipping or returns, please email us at email@example.com. You may also find the answer to your question within the FAQs page.
How our shipping works:
Before you finalise your order you will see a pre-selected set shipping fee which includes the combined shipping fee for each brand you have purchased. The set shipping fees for our brands are as follows:
|Sol Cups||$8.50||$8.50 - $20|
|Time IV Change||Free||Free|
|Seapia||$10 (Free > $50)||$10 (Free > $50)|
The combined shipping cost will be displayed in the checkout page and included in the ‘total cost’.
Please note that when purchasing from multiple brands you will receive multiple deliveries each with its own shipping fee. We want to keep the shipping costs as little as possible but if you have any questions please don’t hesitate to send them to firstname.lastname@example.org.
Taxation rules will vary and addition charges may apply when purchasing from an Australian brand. Ourselves and our partner brands have no control over these charges and you will be responsible for payment of any such charges. We recommend contacting your local customs office for further information before placing your order.
Returns and Exchanges:
Less threads can offer exchanges up to 7 days following receipt of purchase, however, we do not allow refunds.
To submit an exchange please email us with your order number and product information. If we accept the exchange we will then send you an exchange slip to print and post with your item.
Items can only be exchanged for different sizes of the same product and you cannot exchange sale/clearance items.
Solcups, Project Pargo and Eco Saint items cannot be exchanged.
Once an exchange has been accepted you will have 2 weeks to return the item and this will be at your own cost. The returned item must be tracked and must include a prepaid self-addressed courier bag for the partner brand to send you your new item(s).
Please note - all exchanged items must be undamaged with the tags still attached. We do not accept returns or exchanges on earrings, underwear, socks, stocking or swimwear for hygiene reasons. If there are any damages including stains or marks or if tags are missing then we will not be able to exchange the item.
Sold out items:
As we are a market place working with numerous individual brands and their exclusive stock, at times we may not be able to keep up with demand. If this does happen and an item is out of stock we will immediately inform you and issue a refund.
If you received a faulty or incorrect item
As soon as you discover a fault or if you have received an incorrect item please email us at - email@example.com with the order number, product information and an explanation of the issue. If the item has a fault then please provide details of the fault with accompanying photos. This must be done within 1 week of receiving the item.
On acceptance of the exchange we will send you a returns slip (to print and send with the item), along with a prepaid shipping label/bar-code for you print and attach to your package. On receipt of the item the brand will happily replace it if it is in stock, alternatively we will Issue you a store credit or full refund.
If your order has gone missing:
If your order has gone missing then please email us at firstname.lastname@example.org with your order number and the shipping details. We will try to resolve the issue for you as quickly as we can.
If the customer provides a bad address and the item(s) are reshipped, the customer will be changed the reshipping fee.
We will endeavor to get your order to you as fast as possible, however, unforeseeable events may cause delays to deliveries. Unforeseeable event include but are not limited to; act(s) of God, terror attacks, trade disputes, government action, or failure of transport/communication networks. We do not accept any liability to you for losses caused as a result of delays.
In the very rare case this may happen then we will contact you as soon as possible and our obligation to you will be delayed for the duration of the event(s).
We will keep you updated as best we can and you should be able to track the progress of you package(s).